Greta AI: Support Contacts

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  3. Greta AI: Support Contacts

Greta/Questera support team for you below.

Greta Support Contacts

Name

Email Address

Role/Note

Ashmit

ashmit.t@questlabs.biz

Project file discrepancies & Credit reimbursement

Shubham

shubham@questera.ai

Project investigation & Technical assistance

Next Steps for your App

Since you've received this message from their system, it's a clear sign that your project has entered a "stalled" state that the AI can't fix on its own.

While you wait for them to respond, here is a "Safe Move" you can make:

  1. Open your most important files (like the UnifiedUI.jsx or your main logic files).

  2. Copy and paste the code into a simple Text document or a Google Doc.

  3. Reason: If support has to "reset" your project to fix the file count, you don't want to lose the work you did while the count was at 51.

A tip for the email: When you message Ashmit or Shubham, send them that screenshot showing the "51 files vs. 20 files" discrepancy. It proves the AI made a mistake and should help you get your credits back faster!