How to Set Up Microsoft Intune Company Portal
This guide explains how to install and enroll laptops and desktop PCs into Microsoft Intune using the Company Portal app.
Intended for end users and IT support teams.
Prerequisites (Important)
User must have a Microsoft Premium license (e.g., Microsoft 365 Business Premium)
License changes can take 20+ minutes to propagate after assignment
User must sign in with their Microsoft work account
macOS (MacBooks & iMacs)
Step 1: Download Company Portal
Download Company Portal for macOS from https://go.microsoft.com/fwlink/?linkid=853070.
https://learn.microsoft.com/en-us/intune/intune-service/apps/apps-company-portal-macos
Step 2: Install Company Portal
Open the downloaded file
Drag Company Portal into the Applications folder
Step 3: Sign In & Enroll
Open Company Portal
Log in with your Microsoft work account
Follow the on-screen prompts to:
Grant required permissions
Approve device management
Complete enrollment
⚠️ You may be prompted to approve device management profiles in System Settings → Privacy & Security
Automated device enrollment (ADE) for macOS
For new or wiped Macs purchased through an Apple enrollment program, such as Apple Business Manager or Apple School Manager.
With this method, you don't need to have the devices with you to configure them.
Intune automatically syncs with Apple to obtain device info from your enrollment program account, and deploys your preconfigured enrollment profiles to Macs over-the-air.
Prepared devices can be shipped directly to employees.
Setup Assistant and device enrollment begin when someone turns on the Mac.
Windows (Laptops & Desktop PCs)
Note: devices have to be reset to get company registration ID and bit-locker
Step 1: Download Company Portal
Download from Microsoft Store or:
https://aka.ms/IntuneCompanyPortalNote: Windows Home and Enterprise Editions doesn’t seem to work with company portal
Step 2: Install Company Portal
Install the app following Windows prompts
Step 3: Sign In & Enroll
Open Company Portal
Log in with your Microsoft work account
Follow Windows-specific prompts to:
Register the device
Apply security policies
Complete setup
Common Issues & Notes
If login fails, wait 20–30 minutes after license assignment and try again
Restart the device if enrollment stalls
Contact IT if you see:
“User not authorized for Intune”
Enrollment stuck at device registration
Helpdesk Quick-Triage (If You See X, Do Y)
Use this section for fast troubleshooting before escalating.
❌ Error: "User not authorized for Intune"
Do this:
Confirm the user has a Microsoft Premium license assigned
Wait 20–30 minutes after license assignment
Ask user to sign out of Company Portal, quit the app, reopen, and sign in again
❌ Enrollment stuck on "Registering device" or "Setting up device"
Do this:
Restart the device
Reopen Company Portal and retry enrollment
Ensure internet connection is stable (no VPN during enrollment)
❌ macOS Error: "Management profile could not be installed"
Do this:
Go to System Settings → Privacy & Security
Approve Device Management prompts
Reattempt enrollment from Company Portal
❌ Company Portal opens but shows no devices / no status
Do this:
Sign out of Company Portal
Quit the app completely
Relaunch and sign back in
❌ Windows: Device not appearing in Intune
Do this:
Go to Settings → Accounts → Access work or school
Disconnect the work account
Re-enroll using Company Portal
❌ Still failing after retries
Escalate to IT if:
License is confirmed
Device restarted
Errors persist after 30+ minutes
Provide IT with:
Device OS and version
Exact error message
Screenshot of Company Portal status
Summary
Company Portal is required to enroll devices into Intune
Microsoft Premium license is mandatory
macOS and Windows have slightly different prompts
Use the quick-triage section to resolve most issues without escalation