Records for the Ricoh Printer at the Ottawa Head Office
Note:
Shazia called RICOH Ottawa office today, 2026-04-07, and raised a ticket #1105178.
Their team will get back to us either by phone (to me) or email (admin) about service renewal contract.
Please jolt down the details of the machine :
Serial # C767R810698
Mode # GWFCU3.8e
Contact # 1-800-267-9469
Vendor Information: Ricoh Canada
Location: 1525 Carling Ave, Ottawa, ON K1Z 8R9
Phone: (613) 226-8240
Support: Open 24 hours
Primary Contact: Sean Collins (Senior Account Manager)
Email: scollins@abigroup.ca
Office: 613-739-4655 ext. 204
Mobile: 873-354-3948
Contract & Service Details
Last Updated: February 12, 2023
Service Item | Policy | Notes |
Service Calls | Unlimited | Covers physical repairs only; does not cover IT/software troubleshooting. |
Toner/Supplies | Unlimited | No cost for toner; you only pay for the copies made. |
Installation | Free | No charges for setting up new equipment. |
Delivery | Free | Handled by ABI Group. |
Returns | Free | ABI handles removal of old MFP upon new installation. |
Lease Expiry | No Notice | No advance notice required. Lease is wrapped up once the new unit is installed. |
Quarterly Billing Breakdown
Costs consist of a fixed lease price plus variable usage fees based on your output.
Fixed Lease Base: ~$211.83/month ($635.48 per quarter)
Quarterly Allowances: * Color: 1,500 copies
B&W: 3,000 copies
Variable Cost: Any usage beyond the allowance is billed at the rates outlined in your specific proposal.
Pro Tip: If you notice your quarterly service costs fluctuating significantly, it’s likely due to higher print volume during that period.